Walnut Tree Health Centre
Blackberry Court, Walnut Tree, Milton Keynes, England, MK7 7PB 761 reviewsReviews
Submitted an engage/consult form on Thursday morning and got an acknowledgment stating that I would be contacted to arrange an appointment. By Friday (22/03/2024) I had not been contacted so I visited the surgery and spoke to a very helpful receptionist who said my request had not been linked to me. I explained my situation and asked to see a doctor and was told that no appointment was available until the end of April but I could have a telephone appointment on April 17th.
The reason for submitting the form was that i saw a consultant at MKUH in November and had heard nothing from them, I phoned and was told that I was on the waiting list.
After insisting on a face to face appointment due to personnal problems it seemed every effort was made to not book it! I have had to book 1 telephone appointment & 1 face to face where as they could have been together. Receptionist spoke in a demeaning manner & I was made to feel stupid while she explained in a rude manor how I would only have 10 minutes for my face to face appointment & I was told to only talk about 1 medical issue.
This is the most incompetent health centre. Every time I have telephoned for an appointment the receptionist tend to put a barrier between the patients and the GP. They tend to use Covid as an excuse and it is very difficult to get an appointment to see the GP let alone a telephone one too. If you manage to get a call through at 2 minutes past 8 am in the morning they tell you all the appointments have been taken including the telephone ones. The situation at Walnut Tree Health Centre has deteriorated and I am surprised it has been given a 5 star rating for appointments. I beg to differ and I have been registered with them for the past 27 years
Amy Critchley was very considerate and made me feel at ease during my appointment. Due to the purpose of my appointment, I was nervous and I was not looking forward to it. Amy was very reassuring and made me feel comfortable and relaxed and constantly checked if I was okay.
- The GP's are very helpful and understanding.
- Communication with receptionist can be sometimes difficult with lack of empathy. Not all of them though.
- Dr. Pathriana has made my experience here very good the care and her thorough investigations gave me a lot of confidence.
Resources
Short link to review Walnut Tree Health Centre: http://iwgc.net/ecbf3